At Apono, we bridge the operational security gap in access management, simplifying businesses’ journey to the cloud. Founded two years ago by Rom Carmel (CEO) and Ofir Stein (CTO), who bring over 20 years of combined experience in cybersecurity and DevOps infrastructure, Apono has quickly grown to support dozens of customers across the US and globally, including Fortune 500 companies. Recognized in Gartner’s Magic Quadrant for Privileged Access Management, our Cloud Privileged Access Platform empowers organizations to operate in the cloud with secure, Just-In-Time, and Just-Enough access.

Position Overview

We are seeking a skilled and customer-focused Technical Support Engineer to provide expert assistance to our customers and ensure seamless implementation and operation of Apono’s solutions. In this hybrid role, you will address technical inquiries, collaborate closely with DevOps, IT, and engineering teams, and leverage your deep knowledge of IAM, cloud services, and security best practices to guide customers effectively. You will also play a pivotal role in product testing, documentation development, and maintaining high product reliability.

Note: This is a hybrid position, and candidates must reside in the New York area.

Responsibilities

• Provide expert technical support to customers, addressing inquiries related to Apono’s products and services.

• Collaborate closely with customer teams, including DevOps, engineering, and IT, to resolve technical issues and ensure smooth implementation of our solutions.

• Utilize deep technical knowledge of cloud services, security best practices, infrastructure-as-code, and serverless architectures to guide customers effectively.

• Communicate complex technical information clearly and concisely through written documentation and verbal presentations.

• Act as a trusted advisor to customers, offering proactive guidance and recommendations to optimize their use of Apono’s solutions.

• Participate in product testing, bug reproduction, and resolution with the engineering team to ensure high product quality and reliability.

• Contribute to the development and maintenance of support tools, documentation, and the knowledge base to enhance customer support efficiency.

Requirements

• 3+ years of experience as a Technical Support Engineer.

• Deep knowledge of IAM and cloud services.

• Experience in security and infrastructure-as-code.

• Proven experience in supporting internal and external customers.

• Excellent communication skills—both written and verbal.

• Customer-focused mindset with a passion for delivering exceptional support and building strong relationships.

• Willingness to work in a hybrid environment (2 days from our NYC office)

• Residing in the New York area.

Advantage

• Hands-on programming experience, SQL queries, and familiarity with monitoring systems.