At Apono we empower organizations to run in the cloud by aligning operations and security around access management.
Our platform provides companies with Just-In-Time and Just Enough access across their hybrid environments reducing the access risk while improving productivity. Apono has offices in New York and Tel Aviv and supports dozens of customers across the US and the world including large Fortune 500 companies, and was honored in Gartner's Magic Quadrant for Privileged Access Management.

What are we looking for?

As an Enterprise CSM, you will be the strategic advisor and primary point of contact for Apono’s enterprise customers. You will ensure the successful onboarding, adoption, and growth of Apono’s platform across complex cloud environments, with a strong focus on identity and access control use cases.
You’ll play a key role in driving value realization, ensuring customers not only adopt Apono but also become more successful in their own roles because of it. Whether it’s automating cloud access, improving compliance, or reducing operational friction, you’ll help customers unlock measurable business outcomes and become champions of Apono within their organizations.
You will act as a bridge between our customers and internal teams (product, engineering, support), advocating for customer needs and ensuring long-term value realization.

Responsibilities:

• Lead and execute tailored onboarding plans for enterprise customers.
• Work closely with technical stakeholders (DevOps, Security, IAM teams) to ensure successful implementation in multi-cloud and hybrid environments
• Educate customers on best practices around identity, access management, and Apono’s use cases.
• Own and nurture long-term relationships with a portfolio of enterprise accounts.
• Serve as a trusted advisor and primary escalation point for all post-sale activities.
• Proactively identify opportunities to expand product adoption across business units.
• Success Planning & Value Realization
• Develop success plans and business reviews (QBRs/EBRs) to showcase ROI and drive retention.
• Monitor usage, health metrics, and proactively mitigate churn risk.
• Drive customer advocacy, including testimonials, referrals, and case studies.
• Collaborate with Technical Support, Solutions Engineering, and Product to resolve complex issues.
• Interpret logs, debug configuration issues, and communicate technical requirements to internal teams.
• Support identity and access workflows integrated with IAM, SSO, and cloud environments (e.g., AWS IAM, Azure AD).

Requirements:

• 3–5 years of experience as a Customer Success Manager, Technical Account Manager, or similar enterprise-facing role.
• Experience working with Enterprises and managing projects with multiple stakeholders.
• Strong background in working with cloud environments (e.g., AWS, Azure, GCP) and identity technologies (SSO, SCIM, IAM).
• Previous hands-on experience in a technical role (e.g., technical support, solutions engineering, professional services).
• Track record of managing large-scale enterprise customers in a fast-paced SaaS environment.
• Solid understanding of cloud security, access management, and infrastructure tools (e.g., Terraform, Kubernetes, Vault).
• Familiarity with identity providers (Okta, Azure AD), RBAC/ABAC models, and security best practices.
• Ability to translate complex technical concepts into business value.
• Must be based on the US East Coast
• Exceptional communication and presentation skills (written and verbal).
• Strong project management and cross-functional collaboration abilities.

Nice-to-Have:

• Background working with security-focused or compliance-heavy customers.
• Prior experience at an early-stage or high-growth B2B startup.
• Experience with cloud architecture and cloud services (e.g., AWS, GCP, Azure).